Orders $0 – $50 = $12 Shipping
Orders $51 – $100 = $15 Shipping
Orders $101 – $150 = $20 Shipping
Orders Over $150 = Free

Important Information
Please allow 3-5 business days after we receive your order for processing and an
additional 5 to 7 business days for delivery within Australia via Australia Post.

Australia Post advises to order early for Christmas.

Exchange or Refund
We are unable to offer exchanges or refunds unless you receive a faulty/damaged
item. Should this happen, please email:

We accept payments for online orders via Visa, Mastercard or PayPal

We are not currently able to process international orders through our online shop.

If you would like to place an order for delivery outside Australia, please email: with details of the item/s you wish to purchase and your
postal address so we can provide you with an estimate of shipping costs.

Payment can ONLY be made via Paypal at this time.

All purchases support the work of the Port Stephens Koala Hospital. You can also adopt a koala to help contribute to the care and rehabilitation of wildlife.