Volunteer to Help Koalas

Port Stephens Koala Hospital has an extensive network of dedicated volunteers who rescue and care for injured and sick koalas.

The care a koala receives varies depending on its needs. Our koalas are cared for in the Wildlife Hospital, at our Rehabilitation Facility and at the homes of Senior Carers.

At the completion of volunteer induction training, new volunteers will be required to pay fee of $10 to cover required insurances.

How you can help

Support Crew

Our Support Crew work under the supervision of experienced Carers and training can vary from a few weeks to a few months. This team is rostered as required and work mainly at the Hospital or occasionally at the homes of Senior Careers. Hand-raised koalas or adults that have been in care for a length of time need to weather their coat and have climbing practice in a rehabilitation yard before being released. This is where our Support Crew provides such valuable help. In line with our Stay Wild approach, our Support Crew have little direct contact with koalas. Tasks may include:

  • Collecting leaf for koala food
  • Maintenance & cleaning at the Rehabilitation Yard
  • Fundraising activities
  • Transporting koalas to vet appointments


Carers undertake training that includes the practical care and treatment of a koala under close supervision. Our Carers work closely together as a team and support each other, so good communication is essential. Koalas don’t make appointments and their sense of timing can be inconvenient, so Carers need to be flexible, understanding and willing to put yourself out during this intensive training period. We prefer our Carers to live within 10km of the Hospital, but there is no restriction on Carers who work exclusively at our facility. We are licensed by the National Parks & Wildlife Service (NPWS) to care for koalas from anywhere within NSW.

Senior Carer

It takes a minimum of 2 years of training and experience to become a Senior Carer and the role can be quite demanding. Senior Carers have facilities at their homes that are compliant with NPWS and our standards. This may include cots inside and/or cages in secure yards. It’s a requirement of this role that you do not allow dogs on your property. Senior Carers require:

  • Suitable, quiet location for the enclosure, with easy access to water
  • Shady area for storing leaf
  • Internal storage for baskets, towels, medicine etc
  • Driver’s licence and suitable vehicle for transporting koalas to vet visits
  • Willingness to locate and cut fresh leaf every couple of days

Digital Support

  • Marketing
  • Promotions
  • Education
  • IT / Website
  • Administration
  • Publicity